Refund Policy

Payments for Brunoise may be processed by Paddle, which acts as our Merchant of Record (MoR) and authorised reseller. In that case, your purchase is made from Paddle, and refunds/cancellations are governed by Paddle’s consumer terms and refund rules.

This Refund Policy is intended to explain how refunds work for Brunoise without conflicting with Paddle’s terms. If there is any inconsistency, Paddle’s applicable terms and processes control for the transaction.

Where Brunoise is supplied as Digital Content that is immediately made available, by using the Services you may consent to immediate performance and acknowledge that you may lose your right of withdrawal once the download or applicable transmission begins.

If you are a Consumer, you benefit from mandatory provisions of the law of the country in which you are resident. Nothing here limits those rights.

Refunds are provided at Paddle’s discretion and evaluated on a case-by-case basis. Refund requests may be refused if there is evidence of fraud, refund abuse, or manipulative behaviour.

This does not affect your Consumer rights in relation to Products which are not as described, faulty, or not fit for purpose.

Paid subscriptions renew automatically until cancelled. Where Paddle is the MoR, subscription cancellation and refund rules follow Paddle’s processes. In general, there are no refunds for unused subscription periods.

If you need to cancel, use the support link in your Paddle receipt email (or invoice) and include your order number and purchase email.

If technical problems prevent or unreasonably delay delivery, your remedy is typically replacement of the Product or refund of the price paid, as determined by Paddle. If you were charged incorrectly (duplicate charge, wrong amount), contact Paddle using the receipt support link so they can reconcile the transaction.

For purchases processed by Paddle: use the “Contact” link in your Paddle receipt/invoice email to request a refund or cancellation (fastest path).

If you need help locating your order details, you can email finance@notaparentcompany.com and include the purchase email address.